Designing for Trust: UX Principles Behind Biometric Authentication and Digital Identity Onboarding in FinTech
When the product is someone's identity, every friction point is an erosion of trust, but so is every shortcut. Designing onboarding for biometric authentication in FinTech requires a different UX vocabulary, one where fast and safe are not opposites, and where the user's emotional state during verification matters just as much as the technical success rate.